Refund policy
Return & Refund Policy
At Clothing Depot,we want you to feel confident when shopping with us.If you need to return an item,our return policy is designed to make the process clear and straightforward.
1. 30-Day Return Period
★ Return Request Deadline:You may request a return within 30 days of the date your order was delivered.
★ Return Eligibility:To be eligible for a return,the item must:Be unworn,unused and unwashed.Remain in the same condition in which you received it.Have the original tags attached,where applicable.Include the original packaging,where applicable.Be accompanied by your order number or other valid proof of purchase.
Items that do not meet these conditions may not be eligible for a return.
2. Return Shipping Costs
★ Damaged,Defective or Incorrect Items:
If you receive an item that is damaged,defective or different from what you ordered,Clothing Depot will cover the return shipping cost.When applicable,we will provide a prepaid return shipping label.
★ Wrong Size,Color or Change of Mind:
If you ordered the wrong size or color or simply changed your mind about your purchase,the return shipping cost is the customer's responsibility.
★ Restocking Fees:Clothing Depot does not charge a restocking fee for eligible returns.
3. How to Request a Return
Please contact us before sending any item back.This allows us to review your request and provide the correct return instructions.
★ Return Request Requirements
To request a return:
Email: support@clothingdepot.shop
Include your order number.
Briefly explain the reason for the return.
For damaged,defective or incorrect items,include clear photos showing the issue when requested.
Once your return is approved,we will provide instructions for returning the item.
★ Return Address
Clothing Depot
8990 Oakhurst Rd
Seminole, FL 33776
United States
Important:Please do not send a return to this address until your return request has been approved and you have received return instructions from us.
4. Damaged,Defective or Incorrect Items
Please inspect your order after delivery.If you receive an item that is damaged,defective or incorrect,contact us at support@clothingdepot.shop with your order number and clear photos of the issue.
We will review the information provided and determine the appropriate next steps.
5. Non-Returnable Items
Certain items are not eligible for return,including:
Items marked as Final Sale.
Gift cards.
Custom-made or personalized products.
Items that have been worn,washed,altered or damaged after delivery.
Items returned without original tags or packaging when those items were included with the original order.
6. Exchanges
We currently recommend returning the original item and placing a new order for the desired size or color.Once your return has been approved and processed,you may place a new order for the replacement item.
7. Refunds
After we receive and inspect your returned item,we will review the return and notify you whether the refund has been approved.
★ If Your Refund Is Approved:The refund will be issued to your original payment method.Please allow up to 10 business days for the refund to be processed.Your bank or payment provider may require additional time before the refunded amount appears in your account.
If you have not received your refund after the applicable processing period,please contact us at support@clothingdepot.shop
8. Contact Us
If you have questions about a return or refund,please contact Clothing Depot
Clothing Depot
8990 Oakhurst Rd
Seminole,FL 33776
United States
★ Email: support@clothingdepot.shop
★ Phone: +1 209-255-4115
We will review your request and provide the appropriate return or refund instructions.